Privacy Policy

1. Introduction

This Privacy Notice contains information on the use of the personal information users may provide on this website.

2    The information we collect and when

We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR).  The type of information that we will collect on you, and you voluntarily provide to us on this website includes:

  • Your name
  • Address
  • Telephone number(s)
  • Email address
  • IP address
  • On certain forms we ask for your child’s name and your child’s school name

3    How we use your information

To contact you, following your enquiry, reply to any requests, questions, suggestions or issues you have contacted us about.

4    Who we might share your information with

Data will be shared with the relevant parties in order to deal your enquiry. Data will be shared with the school office and school caterer in order facilitate requests for medical diets.

5    Your rights over your information

5.1.1    Right to Access Your Personal Information

You have the right to access the personal information that we hold about you in many circumstances, by making a request. If you would like to exercise this right, please contact us as set out below.

5.1.2    Right to Correct Your Personal Information

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.  If you would like to exercise this right, please contact us as set out below.

5.1.3    Right to Stop or Limit Our Processing of Your Data

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
If you would like to exercise this right, please contact us as set out below.

5.1.4    For more information about your privacy rights

The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they ensure that the registered details of all data controllers such as ourselves are available publicly. You can access them here.

You can make a complaint to the ICO at any time about the way we use your information. However, we hope that you would consider raising any issue or complaint you have with us first.

6    How long we keep your information for

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary.

7    Giving your reviews and sharing your thoughts

When using our website you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services. When doing this, your personal information may be visible to the providers of those social networks and/or their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

8   Personal Data to Other Countries

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") by us or by our sub-contractors. Where we, or our sub-contractors, use IT systems or software that is provided by non-UK companies, your personal data may be stored on the servers of these non-UK companies outside the EEA. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Below shows how data is currently transferred outside of the EEA:

SurveyMonkey Inc - Wufoo - Used for Dietitian and Diabetic enquiry forms - Registered with the EU - US Privacy Shield.

9    Security

We have put in place appropriate security measures to prevent your personal data from being used or accessed in an unauthorised way, altered or disclosed.

10    How to contact us

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:

By email:


By post:  CCS, Box SH1218, Shire Hall, Cambridge, CB3 0AP

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